Returns Policy

Refunds

If for whatever reason you change your mind on your order, you may request a refund within 14 days of receiving your item. Please state your order number and reason for return in the email.

The following items are exempt from being returned:

• Anything personalised (Learning Files, Learning Mats, Routine Charts & Reward Charts)
• Items not in their original packaging

The buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition. You are advised to use a recorded or tracked service and obtain proof of postage. Only when the items have been received and inspected, a refund will be issued via the original payment method. Postage costs will not be refunded. 

You will receive email confirmation as soon as your refund has been completed.